Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, get one of these cigarette.
Much like Novo 2 any new business, you will have some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for another six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address over the next half a year.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.
One of the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.